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ENGAGE. EQUIP. EMPOWER.

The International Trade Centre (ITC) is the joint agency of the United Nations (UN) and the World Trade Organization (WTO). ITC is the only UN agency fully dedicated to the development of small and medium-sized enterprises (SMEs).

The ITC Supply Chain Management Programme trains SMEs and professionals globally.

  • We engage and equip local partners to provide leading training and professional certification in supply chain management (SCM).
  • We empower participants to advance their careers and improve enterprise competitiveness.

Administered by the programme, the internationally recognized Diploma in Supply Chain Management and certificate-level training is delivered by over 60 licensed partners in more than 40 countries. Find, contact and register with your local training institution here.

Developed by a team of global supply chain experts, training to achieve the Diploma in Supply Chain Management covers every stage of the purchasing and supply chain management process through four course modules: (1) Strategy and Planning, (2) Sourcing, (3) Operations and (4) Logistics.

Supply Chain Management - Diploma Programme

Establishing professional credentials can be a stepping-stone for a career in SCM and enhances the human capital of enterprises of all sizes. By completing four course modules, and passing corresponding exams, participants achieve the Diploma in Supply Chain Management. Diploma graduates are eligible to apply for the internationally recognized Certified Professional in Supply Management® (CPSM®) designation through the Institute for Supply Management (ISM) (currently under review).

Course Module 1

Course Module 1

Strategy and Planning: Accurate forecasting of supply, through useful and practical tools, converts demand into clear targets that are aligned with overall enterprise objectives. This module helps participants understand the importance of effective supply chain management by turning market and customer demand into strategies and plans. The module also gives practical advice on how to measure and evaluate performance.

Skills and competencies: identifying strengths and weaknesses in enterprise planning; using tools to set targets and objectives in purchasing, operational and logistics strategies; and, performance evaluation.

Course Module 2

Course Module 2

Sourcing: Understanding supply markets and correctly specifying products and services means knowing what is required and sourcing from suitable suppliers with necessary capabilities. This module helps enterprises develop supplier relationships, select and negotiate the best offers, and manage contracts / risks in a cost-effective manner. It enables participants to specify needs, analyse supply markets and source from suppliers in a cost-effective and sustainable manner.

Skills and competencies: specifying requirements; analysing supply markets; appraising suppliers; obtaining and selecting offers; negotiating; and, contracting.

Course Module 3

Course Module 3

Operations: Effectively managing operations is key for improved productivity and competitiveness. Processing and manufacturing operations are also closely linked with procurement and sales / marketing. This module explores the transformation of purchased material into final products and services that meet customer and market demand. This relies on a number of factors, including quality management, waste reduction, value added product / process design, layout, environment management and planning / control to ensure sustainable and competitive operations.

Skills and competencies: operations and inventory management; environmental procurement; and, managing finance along the supply chain.

Course Module 4

Course Module 4

Logistics: Efficient inbound logistics, internal distribution, warehousing, outbound logistics and export of goods and services can reduce cycle times, optimise inventory levels, reduce waste, lower costs, and enhance delivery performance, leading to improved competitiveness. This module addresses the management of storage, distribution, transportation and delivery of material and products.

Skills and competencies: managing logistics in the supply chain; inventory management; and, customer relationship management.

Supply Chain Skills and Training

Our vision is to support supply chain management skills training for development.

Our mission is to engage institutions in offering training locally, to equip local partners with leading training approaches / materials and to empower participants to develop practical solutions to organizational challenges.

Our focus is on promoting enterprise competitiveness. Supply chain related costs often make up as much as 80% of an enterprise’s total expenditures. A 10% savings in supply chain operations can translate into a 60% increase in profit while maintaining or improving quality.

Supply chain skills are critical for businesses of all sizes, especially for micro and small enterprises that have access to fewer resources. Efficiently managing supplies and controlling costs can mean the difference between profit and loss, between success and failure.

Through ITC training, skills and competencies to master for improved supply chain management include:

  • Developing the right supply chain and costing strategies
  • Tackling critical issues in a supply network
  • Applying the best negotiation techniques
  • Using the most suitable systems for managing operations and inventory
  • Implementing effective purchasing, supply, logistics, and warehousing methods

Enterprise efficiency is essential to success in the international marketplace. Competitiveness hinges on the ability to cost-effectively and sustainably manage supply chains.

Supply chain skills and competencies enable enterprises across industries to optimize operational costs while improving quality, productivity and lead-times to meet customer requirements.

Our Focus Areas

ITC’s supply chain management programming is built on three pillars: (1) High-quality training materials, (2) Networks and (3) Professional certification. Our focus areas are diverse and address different aspects of relevance to each pillar.

ITC training results in the efficient management of sourcing, movement and storage of goods from source of production to point of consumption.

Programme at a Glance

Service: Enterprise competitiveness

 

  • Contributor to $51 million USD in enterprise cost savings
  • Up to 100% productivity improvement

Network: Multiplier network

 

  • One network partner enables 49 local enterprises, on average

Value: Economic value

 

  • Partners generate combined revenue of $1.5 million USD per year, on average

Results: ITC results-based management (RBM) and certification indicators

 

  • Over 50,000 participants trained, 50,000 exams delivered and over 5,000 professionals certified since 2003
  • ITC’s widest expert network

Efficiency: Strong programme and process governance

 

  • The programme is ISO 9001:2015 certified and training materials conform to the highest standards

Sustainability: Direct contributor to the UN Sustainable Development Goals

 

  • Quality education (Official reporting on SDG 4)

ENGAGE.

A Global Network

As the United Nations-based initiative for professional certification in supply chain management, ITC’s global partner network includes diverse institutions and organizations.

We partner with organizations that are committed to developing high-quality training services. Programming is offered through qualified partners under fee-based licensing arrangements. Our partners include business-training centres, consultancies, technical institutes, universities and trade support institutions.

Once an organization has obtained a license, it becomes a registered member of ITC’s global partner network.

Interested in becoming a licensed partner?

Contact us here.

ITC’s global network of diverse partners has been instrumental in successfully delivering supply chain management skills training for development. The partner model results in a strong multiplier effect.

EQUIP.

Training Through Local to Global Partnerships

Through partnerships, the ITC training and certification approach provides increasing professional recognition from the certificate level to the Diploma in Supply Chain Management.

Partners gain access to quality training materials and support to launch local courses and to offer exams.

Course modules are led by local experts, trained by ITC, to deliver a learning experience that is adapted to the specific needs of participants from different sectors and with varying levels of knowledge. Where possible, content is localized with relevant cases and language. In coordination with ITC, partners can configure training approaches to meet the demands of their particular market.

ITC provides web-based support and administration, course module books, trainer materials and multimedia learning tools. Partners are responsible for selecting local trainers and ITC delivers “train-the-trainer” workshops. The goal is to develop sustainable local training capacities for the benefit of supply chain professionals.

Through a cooperation agreement between ITC and the International Federation of Purchasing and Supply Management (IFPSM) more value adding activities are being made available to the SCM profession worldwide. We also partner with other teams at ITC, international organizations and donors to deliver trade-related technical assistance (TRTA).

Programme and Partner Events

Along with local network partners, the ITC Supply Chain Management Global Round Table is held in a different country on a biannual basis.

Information on programme and partner events can be found on our Facebook events page here.

Events are also posted to our LinkedIn page here.

Strategic direction and thought leadership on training material is overseen by recognized supply chain, development and training specialists. Programming is updated regularly in response to ever-changing requirements and is available in English, Spanish and Chinese (and French at the Advanced Certificate level).

EMPOWER.

Progressive Certificate to Diploma Offering

Effective management of resources, processes and relationships with suppliers, contractors and customers is an essential task for every business. A professional certification programme was created by ITC to provide a global training solution: the Diploma in Supply Chain Management.

  • The comprehensive training programme is designed for participants at different stages of their careers.
  • For those new to supply chain management, the programme’s range of courses allow participants to study at their own pace, take exams and gain internationally recognized professional certification.
  • The modular training approach is flexible, practical and allows for adaptation.

    International Certificate and the Diploma in Supply Chain Management

    • Certificates and diplomas carry the logos of ITC and of the local network member institution.
    • The Executive Director of ITC and the head of the local network member institution sign certificates.

    Certificate of competency in Supply Chain Management

    Recognizes a successful enterprise project or impact story.

    Printed Certificate: ITC ED and Partner Signature

    Certificate in Supply Chain MANAGEMENT

    Achieved by completing one course modules.

    (i.e. Strategy and Planning, Sourcing, Operations or Logistics)

    Graduation Letters:
    Cert. SCM (ITC)

    Diploma in Supply Chain Management

    Achieved by completing all four course modules.

    (i.e. Strategy and Planning, Sourcing, Operations and Logistics)

    Graduation Letters:
    Dip. SCM (ITC)

    Professional Certification Path

    Through a reciprocity agreement (under review) with the Institute for Supply Management (ISM), diploma graduates can apply to obtain the Certified Professional in Supply Management® (CPSM®) designation.

    Graduate Degree Path

    Our partnership agreement with the European Institute of Purchasing Management (EIPM) offers Master of Business Administration (MBA) degree entry and earned credits for diploma holders.

    ITC’s professional training and certification in supply chain management provides effective knowledge and skills development through best practices, cases / exercises. The flexibility of programming allows for progress according to individual objectives, knowledge level and schedule.

    Participant Feedback

    “Using supply positioning model and other tools. We re-categorized our purchasing items more rationally. This enabled us to put more time and resource on critical items. The sourcing performance is about 50% higher.”

    Li Qanjia, Sourcing Manager, Heavy Industries & Construction, China

    “The collective exhaustion of the programme and the numerous practical tools that it comprises, have increased so far the efficiency and effectiveness of my consultation career.”

    Mossad Ghoneim, Consultant, Developing & restructuring logistics management for enterprises, Egypt

    “With this training, it has helped to define the most suitable supplier that should supply one of the critical purchase items for us. The correct decision made has also constantly put my company in a compatible situation whenever a customer is comparing us with our competitors.”

    Cheah Tee Ying, High Technology, Malaysia

    “Using the cost negotiation concepts and techniques we were able to get a very competitive price from our existing vendor and extended the contract.”

    Bui Thi Van Ha, Joint Operating Company, Viet Nam

    “I have reduced the Stock Holding Cost (SHC) of the Engineering Stores of my organization, by 16% – 19% range in 4-6 months’ time span with the learning benefit of the programme.”

    Visuddha Piyathilake, Mechanical Engineer, Gateway Terminal Company, Sri Lanka

    “I was able to redefine the procurement strategy for the purchase of steel products for all projects by creating frame agreements with two qualified suppliers to provide the materials requested with a qualitative level that complied with our standard.”

    Amina Sule, Deputy Purchasing Manager, Engineering Company, Nigeria

    Through participation in ITC training, enterprises from around the world have realized the benefits of better supply chain management by reducing costs and lead times, improving productivity and quality, streamlining processes, and strengthening relationships across supply chains.

    Introductory E-learning Courses

    The ITC Supply Chain Management Programme also provides introductory e-learning courses, offered on a cyclical basis, via the SME Trade Academy. The free courses prepare participants to register for training towards a professionally recognized certificate or the Diploma in Supply Chain Management.

    Introduction to Supply Chain Management

    This course introduces the participant to supply chain management and its importance in businesses for managing the supply chain key competencies and trade-offs. The module provides a practical model for positioning purchased and inventory items and developing appropriate strategies to manage the competencies that will help businesses become more operational effective and competitive.

    Register: English | Spanish

    Introduction to International Transport and Logistics

    This course introduces small and medium enterprises (SMEs) to the basic transport and logistical requirements of export operations, including cross-border sea freight, air freight and packaging procedures. It showcases the main operational differences between domestic and international trade, allowing participants to better apprehend their operational and managerial performance in terms of trade logistics.

    Register: English

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